- Public Health
- Pet Supplies
- Insect Traps
- Baby Corn
- Sweet corn
- Sweet melon
- Hot pepper
- Indigenous Veggies
- Pak Choi
- Lawn Grass
- Foliar feed
- Soil Fumigants
- Seed Dressing
- Soil Conditioner
- Basal Fertilizers
- Animal Health
- Farm Tools & Equipment
what is your return policy?
We offer return/replacement of Products ordered on AgroDuka within 3 days of delivery of the order. However, there are certain products specified as “Non-Returnable” on the Website in the Product description, for which our Sellers do not a offer return/replacement. Please refer to the return policy mentioned under the ‘delivery and return’ section of the product detail page to check if the item is eligible for return or not.
We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition.
All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact.
What is the refund policy for the returned item?
We endeavor to process your refunds within 7 business days from the date the returned product clears the Q.C at the Warehouse/Office . However, the refund is subject to the transaction and processing time taken by the bank after the funds transfer is initiated by AgroDuka. In case of any refund discrepancies, AgroDuka may at its sole discretion, request you to share with us a screenshot of your bank/Mpesa statement.
We understand that in some scenarios, the Product may take more than 7 days to reach our warehousing and Quality Check facilities and thus the Q.C may take time. In such scenario, we may process the refund amounts intermittently but, incase the Product does not clear the Quality check, we reserve all right to take appropriate steps to recover the amount already credited to your account.
AgroDuka may refuse a refund request if we find evidence of fraud, refund abuse or other manipulative behavior that entitles AgroDuka to a claim against you.
How does Refund work on based on the different modes of payment :-
If you have paid for the order using bank account/credit card/debit card, then the refunded amount gets credited to your bank/credit card account within 7 business days from the date of by AgroDuka, after the products clear the Q.C process.
If you have paid for the order using loyalty points, then the amount gets refunded to your loyalty points account within 5-10 business days from date of product clearing Q.C at our Warehouses.
If you have paid for the order using Cash on Delivery option, then the requisite amounts shall be refunded as Loyalty points into your Loyalty points account within 5-10 business day from the date the Product has cleared the Q.C at our Warehouse. You shall have an option for refund of paid amounts by way of AgroDuka credits or into your bank account. Please note that in case of any refund to your bank account you shall need to comply with the Company’s Policy in this regard which shall be a conclusive undertaking at your end in all aspects. Please further note that you shall be completely responsible for providing correct bank/Mpesa details and the company shall not be responsible incase wrong information has been provided to it.
How do I return/exchange my order?
We offer easy self-service return process. To return/exchange your order, please follow these steps.
Login to your account
Go to My Orders
Click on Return
Select the Items that you want to return
You will get a refund once your order is picked up & checked for quality subject to applicable exceptions.
Am I entitled to a refund/exchange if I have shopped during a promotion/scheme/offer?
Yes, you shall be entitled for an exchange if the Product is available and in stock. However, please note that in case of promotions/schemes you are only eligible for a size exchange for the same Product.
For refund/s in case you have purchased any Product/s during an offer or a scheme, you shall be entitled to a proportionate refund of the total amounts paid by you. Unlike most websites we do not forfeit the shipping and COD charges. Shipping charges for the Products returned are refunded in full and the COD charges which are charged on order level are refunded proportionately in case you choose to return a Product purchased during a promotion/scheme.
When will my return get picked up?
We send the return pick-up request to our Logistic partners as soon as we receive the return request from you. You deliver the return item to our Logistic partner who delivered it to you within 3 days of making the request.
For more details, please contact our Customer Care.
Please keep the shipment ready as detailed above and ensure that you return all items for which the request was raised. If you fail to do so, the return option may not be available to you in future, the discretion of which shall lie completely with the Company.
I have received 'Pickup service is not available' message when I try to return/exchange my order. What do I need to do now?
There are certain instances where our transport partners currently do not support pick-up of returned items. You will get to see the message 'Pickup service is not available' if none of our transport partners support pick-up of the returned items. If you get to see this message, we request you to send the items to our warehouse using a courier company available in your location. Please ensure that the Products are in unused condition with their original packing and tags and that you insert the “Return Slip” portion of the Invoice along with the Product that is shipped. In the absence of the Return Slip in the courier, we might not be able to process the refund. After sending the shipment, please upload the shipment details through the 'My Returns' functionality on our website/app. You will get to see a message 'Self-ship details pending' for returns where you are yet to submit the shipment details. Please note it is mandatory to submit the self-ship details to get a refund for the returned item. Once we receive the returned item in our warehouse, we will refund the amount of the items and also the amount that you spent on sending the item to our warehouse.
What is the warehouse address to which I need to send the returned items when I get to see the message 'Pickup service is not available' message when I try to return/exchange my order?
When you get to see the message 'Pickup service is not available' message, please send the Product/s to our warehouse/office on THIS LINK